WE UNDERSTAND THE PROBLEM
PRESENT THE RESULTS
FOLLOW UP WITH CUSTOMERS AND GIVE SUPPORT
“The customer satisfaction researches held with the City Halls from 2009-2012 became a mark on the relationship between the Public Power and its clients. It has showed growing results that were part of a history of satisfaction of the City Halls that are located in CEMIG’s concession area. “
Conceição Dilene Batista Cavalcanti, Cemig
“Innovare’s experience and credibility have been being essential for the success of our projects involving consumer’s perception in the electricity sector.
Their ability to understand the goals of the project, in strategy, planning and availably to execute the work, have always in the best way, led us to a high quality of results. Innovare’s commitment has qualified our relationship as a true partnership. “
Lara Schibelsky Godoy Piccolo and Luiz Hernandez, CPqD
“When Innovare develops research projects for our company they always stick out due to their level of involvement with the subject. Their flexibility while offering solutions together with a high innovation level, as well as their assertiveness in the analysis are also highlights.”
Léa Mota, Banco do Brasil
The knowledge of the Energy market and the ability of combining the techniques to the needs of their clients result in a unique partnership skill of Innovare team. So the quality of the product becomes a natural consequence of this synergy.
Jorge Luiz Elian – Competitive Analysis and Marketing Manager – CEMIG
“If I could define Innovare in a couple of words, they would be: partnership and ability. It is an organization that gives you much more than results. They have all the structure and qualified professionals who are committed to transform data into solutions. Their customer service is always available and focused on presenting us the best research solution to help us reach our goals. Their statistic team presents us functional models that explain important correlations for our action planning. On the other hand, their analysis team brings up diagnosis and solutions that contributes a lot to our decision making. I totally trust Innovare and recommend them to all of my partners!”
Ederson Souto – Competitive Intelligence at AES Eletropaulo
“Our partnership with Innovare has guaranteed us not only quality but also a relationship based on trust and credibility. Thank you for making possible the exchange of experiences and knowledge”.
Alessandra de Paula Gouvea – Market manager at Energisa
“The credibility and ability of Innovare together with their experience in the research field have been being essential for the projects developed by the electricity sector companies when it comes to the consumer’s perception. The search for quality and trustworthiness of results was a decision factor for the partnership between AES Sul and Innovare and this is the way we keep such organization amongst our best partners. For us at AES Sul it will always be gratifying to work on projects with their team”.
Jane Cristina Tende - AES Sul
“I understand partnership as the union of people on behalf of a common goal and that through mutual agreement they help each other to reach an expected result.
When through partnership we go for the same goal, the energy that comes from it gets stronger aiming success. Partnership means respect, acceptance, understanding and mutual help, considering the differences that brings out the best of us.
Partnership is what I have found in those who are part of Innovare’s team. A 15 years old successful partnership with a lot of respect and professionalism”.
Leny Medeiros, ABRADEE
“The work that Innovare develops really helps us understand what customers are thinking about tour organization. In doing so, we can assertively work on improvement. Having this view is essential since the efforts of the entire organization are directed to the client’s satisfaction.”
Carlos Hubert C. Oliveira – Communication and Marketing manager at CEMAR